Refund Policy

1. Right of withdrawal

If you purchase Veridian Vitality as a consumer within the scope of applicable distance selling rules, you may have a statutory right of withdrawal for a limited period after receiving the product. The exact period and conditions depend on the laws that apply in your country of residence.

To exercise your right of withdrawal, you generally need to notify us within the relevant time period, clearly stating your decision to withdraw from the purchase contract, and follow the instructions we provide regarding the return of products.

2. Condition of returned products

For reasons of health and safety, and according to applicable regulations, we may only accept returns of products that are unopened, unused, and in their original, undamaged packaging, unless mandatory law requires otherwise. We will inform you of the applicable conditions at the time of purchase and in the documentation provided with your order.

3. Refund process

Once we have received and inspected returned products that satisfy the applicable conditions, we will process any refund due using the same payment method you used for the original transaction, unless we have explicitly agreed otherwise. You may be responsible for return shipping costs, except where mandatory law or our specific terms state otherwise.

4. Damaged or incorrect deliveries

If your order arrives damaged, incomplete, or does not match the confirmation details, please contact us as soon as possible using the contact details below. To help us assess the situation, we may ask you for order information and, where possible, photographs of the packaging and product condition.

5. Contact for refund and return questions

If you have questions about this Refund Policy, your rights, or a specific order, you can contact us using the details provided here. We will provide information on how the policy applies to your situation in line with applicable law.